Rinzo — Privacy Policy
Rinzo ("we", "our", or "us") operates the Rinzo mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App.
1. Information We Collect
We may collect the following information:
- Location data: To provide pickup & delivery features and show nearby services.
- Personal details: Name, phone number, email, and address when you register or place an order.
- Order data: Items, weight, service type, timestamps and order status for fulfilment and support.
- Usage data: Analytics and logs to improve performance and the user experience.
2. How We Use Your Information
- To provide and manage laundry pickup & delivery services.
- To process orders, contact you about your order, and provide customer support.
- To improve our App and personalize features.
- To send transactional messages (order confirmations, status updates) and promotional communications if you opt in.
3. Data Sharing & Disclosure
We do not sell your personal information. We may share data with:
- Service providers (payment processors, delivery partners) to fulfill orders.
- Law enforcement or regulators if required by law.
4. Data Security
We implement reasonable technical and organizational measures to protect your data. However, no system is completely secure; we cannot guarantee absolute security.
5. Your Rights & Choices
You can:
- Disable location permissions in your device settings (which may limit app functionality).
- Request access to, correction of, or deletion of your personal data by contacting us.
6. Children’s Privacy
Our App is not intended for children under 13. We do not knowingly collect personal information from children under 13.
7. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated policy with a revised effective date.
8. Contact Us
If you have questions or requests regarding this Privacy Policy, contact us at: support@rinzoapp.com.